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QUESTIONS

How can I place an order? Contact us so we can guide you or directly from our page ​ Security when ordering When making your purchase online you are assured that your product will arrive without any problem, since we have a physical store where we can assist you personally for any questions and/or clarifications.  ​ Returns and refunds. ​ If you need to return a product you can do so without any problem, as long as it is in the same conditions that you received it; That is why we ask you to check your product when you receive it. If your order does not arrive within the agreed time, you can request a refund. ​ Payment methods ​ You can make your payment through deposits, transfer, in Oxxo stores and if you prefer you can make your purchases directly in the store, we accept credit cards, debit cards, vouchers, etc. We also have interest-free months. Shipment ​ Your order can arrive that same day depending on the area where you are, or if you prefer you can go directly to our store and make your purchase. ​ You can also have Free shipping by subscribing at the following link https://www.facebook.com/100063440666445/support/?surface=page_top_cta_button&entrypoint_surface=page_top_cta_button&locale=es_LA  review terms and conditions ​ Subscriptions ​ By subscribing you will have unique benefits such as free shipping, discounts from 5% to 40% on selected merchandise, gifts on your purchases and many more. ​ IMPORTANT ANNOUNCEMENT:  TO CHECK PRICE UPDATES, PLEASE GET IN CONTACT.

TERMS AND CONDITIONS

PRODUCTS​ ​ All your products have a 15-day warranty directly with us and one year with the manufacturer.​ Some products are subject to availability; This means that you can purchase your product and it may be ready for shipping and/or collection within a period of no more than 3 business days after making your payment. For this, you must save your proof of payment and order number, yes. Your product is not ready, your money will be returned. ​ Returns. ​ You can return the products as long as they have a manufacturing defect. This is sent for review by specialists and they are the ones who determine the fault. If the fault is due to a manufacturing defect, the product will be replaced with another one of the same. characteristics that the client acquired, in case it is another model, the client must pay the difference if the client so wishes. ​ Refund ​ You can request a refund within a period of no more than 24 hours as long as the product is in the same conditions as those purchased, that it is not damaged due to use, and the packaging must be in the same condition as it was received. If there is a failure, it will be sent for review and, if necessary, the corresponding guarantee will be applied as the case may be. ​ If after the waiting time of 3 business days your product is not ready for shipping or collection, your money will be returned. (this applies to products with availability after your purchase)

Payment methods ​ For payment methods via deposit or transfer, it is necessary to send the receipt to be able to generate the purchase. ​ For direct payments with a bank card, the client consents to the charging of a commission for the use of plastic. It is also necessary to present official identification with a photograph and that it is valid. ​ By paying with a credit card and choosing a payment plan of months without interest, the client agrees to pay the commission for that plan according to the term they choose, which can be from 3 to 6 months without interest.  Shipment ​ Shipping costs are the responsibility of the customer, with the exception of subscribers, so it is important to request your quote with shipping included. For this, it is necessary to specify the Postal Code of your area.  ​ Subscribers  ​ By subscribing the shipping cost is 50% off until the third month, then your shipments will be free  When you buy $299.00 (Two hundred ninety-nine pesos MN/100) you receive a gift from us  ​ Discounts apply to selected merchandise and will be available on our social networks.  ​ ​​ IMPORTANT ANNOUNCEMENT:  TO CHECK PRICE UPDATES, PLEASE GET IN CONTACT.

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